AfterCare
AI-powered post-op follow-up for dental practices. Automatically check in on every patient after their appointment, answer their questions, and collect Google reviews — all by SMS.
The Problem
Your front desk is too busy to call every patient after their appointment. So most patients leave and never hear from you again — unless something goes wrong. That means worried patients don't know if their symptoms are normal, small concerns become after-hours emergencies, and happy patients never leave you a Google review. Meanwhile, no-shows and late cancellations keep burning holes in your schedule because reminders are inconsistent. Your team wants to provide great follow-up care, but there aren't enough hours in the day.
How It Works
Patient has an appointment
AfterCare monitors your schedule. When a patient finishes their visit, it waits 3-4 hours — enough time for anaesthetic to wear off — then sends a personalised check-in SMS.
AI handles the conversation
If the patient replies with a question, AfterCare answers from a procedure-specific knowledge base. Extraction aftercare is different from crown aftercare — and AfterCare knows the difference.
Reviews or escalation
If the patient is happy, AfterCare asks them to leave a Google review. If they have concerns, it flags the conversation for your team immediately. Nothing slips through the cracks.
What You Get
Personalised post-op check-ins
Every patient gets an SMS 3-4 hours after their visit. It mentions their name, their procedure, and their dentist. It feels human because it's written to feel human.
Procedure-specific answers
AfterCare draws from a knowledge base covering extractions, fillings, crowns, root canals, cleanings, implants, dentures, whitening, and aligners. Patients get the right advice for their procedure.
Automatic Google reviews
When a patient says they're doing well, AfterCare sends them a direct link to leave a Google review. No awkward asking at the desk. Your review count grows on autopilot.
Smart escalation
AfterCare classifies every reply as positive, mixed, negative, or a question. Concerns get flagged to your team instantly — so they can call the patient before it becomes a complaint.
Appointment confirmations
Three-stage SMS reminders: a heads-up 5 days before, a confirmation request 2 days before, and a gentle nudge the morning of. Reduce no-shows without your team lifting a finger.
Privacy-first design
Patient data never leaves Australia. The AI only sees redacted placeholders like [NAME] and [PHONE] — your patients' personal information stays where it should.
Staff portal
View every conversation, see sentiment at a glance, and generate communication logs for your practice management system. Full visibility, zero effort.
Works with your software
Built for OpenDental but adaptable to any practice management system. AfterCare reads your schedule and patient records — no double entry required.
What It Looks Like
SMS Conversation — 3 hours after extraction
Neha handles the whole conversation. Your team only steps in if needed.
Transparent Pricing
~$0.10
per SMS segment sent
~$0.15
average cost per patient conversation
$0
lock-in contracts or hidden fees
You pay for the SMS messages sent — that's it. A typical patient conversation costs about 10-15 cents. For a practice seeing 30 patients a day, that's roughly $3-4 per day to follow up with every single one. Compare that to the cost of a missed Google review, a no-show, or a patient complaint that could have been caught early.
See AfterCare in action
Try the live demo and see how AfterCare handles a real post-op conversation. Or book a call and we'll walk you through how it would work for your practice.